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Avoiding knee-jerk reactions: Why targeted cost reductions are key

Avoiding knee-jerk reactions: Why targeted cost reductions are key

In 2020, a global retail giant, faced with declining sales and mounting costs due to economic...

How to use process insights to turn complaints into opportunities

How to use process insights to turn complaints into opportunities

No one wants more complaints. Complaints are a sign that something has gone wrong and that...

Winning in Business is a Team Game: The New Competitive Advantage

Winning in Business is a Team Game: The New Competitive Advantage

Tennis is one of the most solitary of sports; one person battling it out on court against another....

Create a Better CX for Your Banking Customers Through Convenience and Connection

Create a Better CX for Your Banking Customers Through Convenience and Connection

Can you solve this riddle? What is it that 81% of financial services organizations agree can offer...