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Are you the total package? Driving a better total experience for your customers and employees

Are you the total package? Driving a better total experience for your customers and employees

Picture the scene: you've snagged a coveted reservation at the buzzy new restaurant in town. The...

Why should anyone work for you? Don’t take employee satisfaction for granted

Why should anyone work for you? Don’t take employee satisfaction for granted

The term "Great Resignation" was coined in March 2021 to describe what some thought was a temporary...

The customer is always right: How understanding the customer experience can drive brand loyalty

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that,...

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