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The Rise of Process Insight Platforms
in Collaborative Transformation 

 

NelsonHall, the industry-leading analyst firm specializing in digital operations transformation, shares the views of client-side executives involved in major transformation projects on how process insights can deliver better outcomes in collaboration with their service partners - whether third-party firms or internal service centers.

Only 40% of Executives are highly satisfied
with the levels of collaboration with their partners.

High levels of collaboration between the client and the service provider are critical for ensuring good outcomes from transformation projects. While the intent to collaborate is high, the collaboration process is often adversely impacted by process information shortfalls, the inability of some platforms to cover all transformation phases and the lack of integration of the various tools used to support transformation management.

73% of Executives lack a reliable means of diagnosing the issues to be fixed by a transformation. 

Drawing on interviews with executives responsible for the transformation of business operations in USA, Europe and across industries such as manufacturing, BFSI, government, healthcare, and utilities, John Willmott, CEO of NelsonHall, shares the following insights:

  • Problems in achieving a collaborative transformation and the payoff from doing so.
  • The level of satisfaction with their current use (if at all) of process insight platforms and initiatives planned by these organizations.
  • Views on the application of GenAI to Process Insight.
  • The functionality needed in a process insight platform to achieve world-class collaborative transformation.
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In this paper, you will learn about the value of using Process Insight Platforms to improve transformation and what functionality is critical to ensure success.

If you have any questions or thoughts about this report, please get in touch to let us know.

Quote

What executives are saying 

“We need an oversight of tasks and how they may be dependent upon one another and to use a single platform for communication." 

Manufacturing sector executive, Germany 

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. NelsonHall’s research is based on rigorous, primary research and is widely respected for its analysis’s quality, depth, and insight.