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Global Business Services.
Revolutionized.

Poor Process Insights are Holding Back Shared Services.

Delivering successful service performance and transformation is often hindered by a lack of proper process insights. Process insight-enabled delivery increases confidence, improves stakeholder experiences, and achieves more consistent and compelling outcomes.

  • Inability to capture and share up-to-date process information, essential for shared services.
  • Siloed systems that prevent teams from collaborating effectively and improving end-to-end processes.
  • Disconnected process data that makes it hard to identify opportunities and be confident in the ROI.
  • Inability to test new ideas in a platform before implementing them in real life.

Understanding the Root Cause.

Digital Twin of a business environment

To better understand shared service challenges, we partnered with analyst NelsonHall to explore what transformation leaders need most from process insight platforms.

The research revealed that a staggering 95% of client-side shared service executives are dissatisfied with their current platforms’ ability to provide the insights needed to deliver collaborative transformation.

  • Comprehensive process discovery and design tools
  • Information capture and sharing capabilities
  • In-depth transformation analysis
  • Support for ongoing transformation management
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How BusinessOptix Improves, Simplifies and Accelerates GBS Transformation.

BusinessOptix, powered by a centralized repository, delivers the process insights GBS organizations need to improve performance through:

  • End-to-end process visibility, enabling clients and service providers to manage and optimize end-to-end service across all operational boundaries.
  • Rapid capture with Integrated process mining tools that offer real-event insights and mapping capabilities, ensuring even the most complex processes are handled efficiently.
  • Simulation and modeling to test process changes and model multiple scenarios, so you can confidently recommend and implement improvements with certainty over their ROI.
  • Dashboards for tracking client progress and risks, allowing you to prioritize the most important transformation opportunities.
  • Compliance and risk management tools, including incident tracking and governance oversight, ensuring your clients meet their regulatory requirements.
  • Process comparison and benchmarking tools, giving you the ability to demonstrate improvements against industry best practices and justify your recommendations.

With BusinessOptix, Lenovo accelerated its time to revenue by improving and harmonizing global processes within its shared service center.

Why GBS Providers Should Use BusinessOptix.

With BusinessOptix, you can deliver the performance benefits clients need from a single process repository. Streamline each phase of the transformation journey—from discovery and analysis to design, delivery, and optimization—helping you achieve faster results, at lower costs, and with lasting long-term value.

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  • Greater certainty and visibility over ROI
  • Reduced cost of transformation
  • Increased speed of transformation
  • Improved stakeholder collaboration, communication and alignment
  • Enhanced accuracy and up-to-date process models and SOPs

Transform shared services into a high-performing, future-ready operation.

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